Not very long ago I decided that it would be really useful to have the RealVNC Instant Support service so I could easily, simply and quickly access a users computer to remotely control it and solve problems without having to visit the machine.

I’ve long used VNC and then the RealVNC server and viewer software to provide support to some of my business customers and it has always worked really well. Adding Instant Support would give me another string to my bow and let me provide better support to more of my customer base.

Today, with all the remote working going on, I got what should have been an easy problem to solve on a computer being used by a home worker. All I would need to do is to access an Apple computer, put a couple of settings in and the problem would be fixed. A perfect job for me and my RealVNC Instant Support service. Or so it seemed. Read More…