I have tried to keep these T’s & C’s simple and clear. If you require clarification on any point please contact me. My aim is to be fair and completely transparent in all my dealings with customers.

Charges for My Time

I charge by the hour, half day or full day, always the lower amount. My standard rates apply for work carried out on Monday to Friday, 09:00 until 17:00.

I reserve the right to charge for each additional hour worked at an agreed hourly rate. I will always endeavour to get agreement to this prior to any additional hours being worked.

For any projects that have longer periods of work I am happy to discuss discounted rates. I also charge less for work carried out on my premises and for remote support.

For bona fide cases where the organisation is a registered charity or a Not for Profit organisation, I will endeavour to give a discount. I also give a discount to customers eligible for the state pension.

Travelling Expenses

Travel is normally charged at £0.40p per mile, for a car journey, and £0.20p per mile if the journey is by motorcycle. For distance calculations it will be from my home to the site.

If a journey to or from a site cannot be completed safely in one day, I reserve the right to charge for travel time at my normal rates. I always seek approval for this additional charge and will not undertake a journey unless I have it in writing.

I also recognise that a flat fee per mile is not always going to be in the best interests of my customers. If I can find a practical alternative method of travel that results in a lower cost, I will normally charge the lower amount. Any charges may include indirect costs for arranging the journey etc.

Value Added Tax (VAT)

I am not a VAT registered business. Therefore my charges will not have VAT added to them.

Charges for Supply of Goods

I really do not want to enter the supply chain but recognise that there will be times when it is the best option for the customer. In some cases it may be cheaper or easier for me to supply an item. If this is the case I will always endeavour to agree the cost of the item and its supplier details before I supply it. I may apply a small handling charge to cover my costs.

I will supply copies of all paperwork so that you can see exactly what I have supplied and at what cost I purchased it. On the few occasions that I do this sort of thing I make sure that it is totally transparent, as I need to protect my reputation for impartiality and independence.

Payment Terms

I am a small business, and it is critical that I am paid in a timely manner. So I ask that payment is made within 21 days of the date the invoice is issued. This provides enough time for any issues or problems to be identified and brought to my attention.

Any issue that results in non-payment or part-payment of an invoice must be dealt with in writing and notification must be made to me before the due date of the invoice. I are proud of never having had a problem but appreciate that it may happen. I want you to be a satisfied customer and that is why I ask that you notify me in writing.

Where there is an outstanding amount that is overdue for payment, I will issue a written statement. Once a statement has been issued I reserve the right not to provide any further services until full settlement has been received and cleared into the business bank account.

I would rather not work than work for nothing as this simply endangers my own business. My business is often about helping my customers stay in business. All I ask is that my customers help me do the same.